Nowadays, most businesses have social media profiles. After all, it’s an easy way to put information out there and connect with customers. In previous posts, we covered some of the key benefits of social media for businesses. However, it takes more than just throwing your posts out into the digital ether to get the best results. Instead, you need to carefully consider your approach, keep your customers in mind at all times, and put out the perfect content to drive engagement. In short, you need social media management- and if you’re not sure what this is exactly, read on to learn more.
Before you actually get down to the nitty-gritty of social media, it’s vital that you have a clear, in-depth social media strategy to follow. Ideally, it will be built around achieving your goals, whether they might be increasing brand awareness, driving more traffic to your website, or ramp up your sales figures. By knowing the desired end result, your social media manager will be able to craft a unique strategy to get you there. Working from the top down, they’ll create the optimum to-do list to power your social media efforts and really start connecting with your audience. Don’t underestimate the power of social media- when done right, it can bring huge benefits to your business, so it’s important to give it the time and attention such a powerful weapon deserves.
The first thing to be done is to work on your branding and ensure that everything is clear and consistent. After all, you’ll want visitors to all your social media channels to receive the same high-quality experience, and a bit of extra brand recognition goes a long way to stimulating your future growth. You’ll want your brand to do as much work for you as possible, and that means clearly displaying your company’s USP somewhere prominent on your social media profiles. Ideally, that should be your cover photos since this places front-and-centre exactly why customers should choose you over the competition. A well-designed logo should also be your profile picture across all different channels so that it’s immediately obvious who you are.
Another key part of social media management is regularly scheduling posts so that you are always in the public eye. That way, you can get consistent results from your social media efforts and build up a reputation as a leading company within your sector. That schedule should be a part of your overall strategy, and ideally, you’ll want there to be an obvious link between multiple posts. If, for instance, you’re posting a series of articles on a weekly basis, then write on a similar theme for a decent length of time before you move on to a completely different topic. Posting in this way will keep your audience keen for more, helping to ramp up engagement. This should be a key concern throughout your social media campaign, as the best results come from encouraging your audience to actively interact with your company. After all, your business is all about your customers, so it’s up to you to work hard and keep them happy!
That leads us on to our final point- communicating with your audience is a key part of social media management. One of the great things about social media, in general, is the fact that it allows for instant communication, and this is something you must take advantage of. When customers leave comments on your posts, be sure to respond to them, to show that you are a company that cares. This is particularly important with negative feedback, as you want to demonstrate that you’re willing to take active steps to improve your services and any mistakes that might be made along the way. This is what’s known as “reputation management”, and it’s something that we’ll cover in a later blog post. For now, though, make sure that you make your social media channels a two-way street, to drive that essential engagement and start building up a loyal following of customers.
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